—Privacy Policy
Welcome to Fulham Broadway (“we”, “our”, “us”). We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your data when you visit our website https://fulhambroadway.co.uk/, contact us, subscribe to our communications, or take part in our promotions and events.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We collect and process different types of personal data depending on how you interact with us.
Information You Provide to Us
We collect personal information when you:
- Sign up for newsletters or marketing emails
- Submit a contact or enquiry form
- Enter a competition or promotion
- Register for an event or loyalty programme
- Provide feedback or contact us directly
This information may include:
- Your name
- Email address
- Phone number
- Postal address (where required)
- Any other information you provide voluntarily
Information We Collect Automatically
When you visit our website, we automatically collect certain information, such as:
- Your IP address, browser type, and device information
- The pages you visit, time spent on the site, and the referring URLs
- Data gathered through cookies, analytics tools (like Google Analytics), and marketing pixels (like Meta Pixel)
This helps us understand how our website is used and improve its performance.
How We Use Your Information
We use your personal data for the following purposes:
- To respond to your enquiries or requests
- To send newsletters, event updates, or promotional offers (only if you’ve opted in)
- To manage competitions, prize draws, events, and loyalty schemes
- To improve our website, services, and customer experience
- To personalise content and advertising (through analytics and tracking technologies)
- To comply with legal and regulatory obligations
We only process your personal data when we have a lawful basis under the UK GDPR — such as your consent, to fulfil a contract with you, or where we have a legitimate business interest.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Ensure the website functions properly
- Analyse visitor behaviour and website performance
- Deliver relevant marketing and advertising
You can choose to accept or reject non-essential cookies using our cookie banner or by adjusting your browser settings. For more details, please refer to our Cookie Policy.
Sharing Your Information
We may share your data with trusted third parties who help us operate our website and services, such as:
- Email marketing providers
- Website hosting and analytics providers (e.g. Google Analytics)
- Event and promotion partners who help manage competitions or registrations
These providers only process your data on our instructions and are required to keep it secure.
We may also share your information where required by law, regulation, or to protect our legal rights.
We do not sell or rent your personal data to third parties for marketing purposes.
Data Security
We use appropriate technical and organisational measures to safeguard your information, including encryption, secure servers, and access controls.
However, please note that no method of internet transmission or electronic storage is completely secure.
Data Retention
We retain your personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.
When data is no longer needed, it will be securely deleted or anonymised.
Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
- Access and obtain a copy of your personal data
- Correct or update inaccurate data
- Request deletion of your data (“right to be forgotten”)
- Restrict or object to certain types of processing
- Withdraw consent (where processing is based on consent)
- Lodge a complaint with the Information Commissioner’s Office (ICO) at https://www.ico.org.uk
If you wish to exercise any of these rights, please contact us using the details below.
Links to Other Websites
Our website may include links to third-party sites, including retailers and event partners.
We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies when visiting them.
Children’s Privacy
Our website is not directed at children under 13 years of age, and we do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us so we can remove it promptly.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The latest version will always be available on our website, and we will update the “Last Updated” date below.
Contact Us
If you have any questions about this Privacy Policy or how your personal data is handled, please contact us at:
Fulham Broadway Retail Centre
- Email: b.abbiw@fulhambroadway.co.uk
- Address: Fulham Broadway Retail Centre, Fulham Road, London, SW6 1BW
- Phone: 02073856965
Last updated: 15th October 2025